Shipping policy

 Shipping Policy

At DAR, every piece is carefully inspected and securely packaged before leaving our studio.

 Ready-to-Ship Orders

Products marked as Ready to Ship are currently available and are normally dispatched within 1–3 business days after your order is placed.

Once dispatched, estimated UK delivery times are:

- UK Standard Delivery: 3–5 business days
- UK Express Delivery: 1–2 business days

Please note that these delivery estimates begin from the date of dispatch, not from the date the order is placed.

Made-to-Order Pieces

Certain sizes and product options are made to order and require additional preparation before dispatch.

For made-to-order pieces, please allow approximately 7–10 business days for production and preparation before dispatch. This may include fine-art printing, framing, quality inspection and secure packaging.

Once your piece has been completed and dispatched, the delivery timeframe associated with the shipping method selected at checkout will begin.

Choosing an Express shipping service does not shorten the production or preparation time of a made-to-order piece. It only applies to the delivery period after your order has been dispatched.

Shipping Costs

Available shipping methods, estimated delivery times and applicable shipping charges are shown at checkout before payment.

Shipping costs may vary depending on the destination, order size and shipping service selected.

 International Shipping

Where international shipping is available, the applicable shipping options, estimated delivery times and charges will be displayed at checkout.

International shipments may be subject to customs duties, import taxes or other fees imposed by the destination country. Unless otherwise stated at checkout, any such charges are the responsibility of the recipient.

Customs clearance and local carrier processes may occasionally result in delays outside our control.

Order Tracking

Where a tracked delivery service is used, tracking information will be provided once your order has been dispatched.

Please allow a short period for tracking information to become active after dispatch.

Delivery Delays

We aim to prepare and dispatch all orders within the timeframes stated above. However, occasional delays may occur due to circumstances outside our reasonable control, including printing or framing delays, courier disruption, customs processing or other unforeseen circumstances.

If we become aware of a significant delay affecting your order, we will contact you using the contact information provided with your order.

Nothing in this policy affects your statutory rights under applicable consumer law.

Damaged or Incorrect Orders

If your order arrives damaged or you receive an incorrect item, please contact us as soon as possible.

Please provide your order number and, where possible, clear photographs of the item, packaging and any visible damage. This will help us assess the issue and resolve it as quickly as possible.

Damaged, faulty and incorrect items will be handled in accordance with our Return & Refund Policy and your statutory consumer rights.

 Shipping Address

Customers are responsible for providing a complete and accurate shipping address when placing an order.

If you notice an error in your shipping address, please contact us as soon as possible. We will do our best to update the address before dispatch, but we cannot guarantee that changes can be made once an order has entered the shipping process.

 Business Days

Business days are Monday to Friday, excluding UK public holidays.

Production, processing and dispatch timeframes stated in this policy are calculated in business days.

Questions About Your Order

If you have any questions about shipping or the status of your order, please contact us through the contact details provided on our