Refund policy

RETURN & REFUND POLICY

We hope you love your DAR artwork. However, if you change your mind or something isn’t right with your order, please contact us and we’ll be happy to help.

14-Day Cancellation & Return Right

If you purchase an item from DAR online, you have the right to cancel your order within 14 days of receiving your goods, without giving a reason.

To exercise your right to cancel, please contact us within this 14-day period using the contact details provided on our website and include your order number.

Once you have notified us that you wish to cancel your order, you must return the item to us within 14 days.

Condition of Returned Items

You may inspect your artwork as you reasonably would in a physical store.

Please take reasonable care of the artwork while it is in your possession and, where possible, return it using its original protective packaging to help prevent damage during transit.

We may make an appropriate deduction from your refund if the value of the item has been reduced as a result of handling beyond what is reasonably necessary to inspect it.

Return Shipping Costs

If you are returning an item because you have changed your mind, you are responsible for the direct cost of returning the item.

We strongly recommend using a tracked and appropriately insured delivery service when returning artwork, as the item remains your responsibility until it reaches us.

If an item is faulty, damaged, incorrect or not as described, your statutory rights apply and we will cover return costs where required by law.

Damaged, Faulty or Incorrect Orders

Please inspect your artwork as soon as possible after delivery.

If your order arrives damaged, faulty, incorrect or not as described, please contact us as soon as possible. Include your order number and, where appropriate, clear photographs of the artwork and its packaging so that we can assess the issue promptly.

We will provide the appropriate remedy in accordance with your statutory rights under UK consumer law. This may include a repair, replacement or refund depending on the circumstances.

Refunds

Once your return has been received, or you have provided evidence that you have returned the goods where applicable, we will process any refund due to you within 14 days, in accordance with applicable UK consumer law.

Refunds will be made using the same payment method used for the original transaction, unless otherwise agreed.

For eligible cancellations, we will also refund the cost of our standard delivery service where required by law.

If you selected a more expensive delivery method, such as express delivery, we are not required to refund the additional amount above the cost of our standard delivery service.

Please note that your bank or payment provider may require additional processing time after we have issued your refund.

Cancelling an Order Before Dispatch

If you wish to cancel your order before it has been dispatched, please contact us as soon as possible.

If the order has already been dispatched, you can still exercise your applicable cancellation and return rights as described above.

How to Request a Return

To request a return, cancellation or refund, please contact us using the contact details provided on our website.

Please include:

Your name
Your order number
The item you wish to return
A clear statement that you wish to cancel your order or request a return

You do not need to provide a reason when exercising your statutory 14-day cancellation right.

We will provide you with the return instructions and return address.

Your Statutory Rights

Nothing in this Return & Refund Policy excludes, restricts or affects your statutory rights under applicable UK consumer law.